1: What is Passion Vines return policy?
Please note, any problems with the receipt of your package must be called in to us within 30 days of the delivery date. If you suspect the bottle is bad, please just put the cork back in the wine leaving the contents of the wine in the bottle. We can't take back any empty bottles. If you find any errors regarding type of wine and vintage, please call our order department at 609-601-VINE(8463) or toll free at 1-888-601-VINE or send an e-mail to firstname.lastname@example.org right away. Passion Vines will arrange to have the package picked up and returned to us for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment. If you wish to return your wine for any other reason you may do so within 30 days. Please re-pack the wine and send it to "Passion Vines, Attn: Returns, 265 New Road, Somers Point NJ 08244". Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 10% restocking fee.
2: Why is my state not listed as a valid shipping state on your website?
We currently ship to 34 of the 50 states. If you do not see your state listed on our list of valid shipping states, that is because either your state or NJ law prevents us from shipping within your states borders.
3: Do presales and futures get charged out when they come in, or at the time of purchase?
All presales and futures are charged at the time of purchase. Since all presales and futures are guaranteed orders, we must have a firm commitment from the customer to purchase the case of wine on the presale basis. The price advertised during the presale is often times at a lower price, and the price is subject to change once we purchase more for regular inventory. Having the presale paid, in full, ahead of time will guarantee the customer of the discounted presale price should it change at a later date.
4: If I ship a bottle of wine to someone as a gift, will there be an invoice included, and am I able to include a gift card?
If you place an order and request it to be sent as a gift, there will be no documentation included within the shipment. If you would like a gift note to be included, that can be accommodated by using the "gift or special notes" text box during the checkout process, or by mentioning that to a sales representative while placing the order on the phone. Bottles can be prepared in our signature wrap of tissue paper and label for a $1.00 per bottle charge.
5: What is shipping insurance, and what happens to my order if it is lost or damaged in transit, and I declined the insurance?
By selecting shipping insurance, you as a customer are protected in full should your shipment be damaged or lost during the shipping process. We use Federal Express as our primary shipper, and as a customer of Federal Express, we are required to select or decline the insurance for each outbound package. As a result, we must extend this option to our customers to then accept or decline the shipping insurance. Should you the customer decide to decline the insurance of your shipment, you are assuming the risk of any unforeseen difficulties during the shipping process, including: broken or damaged bottles, or damage caused by excessive hot/cold temperatures. Please note that if there is a problem such as the ones listed, we are not responsible to refund or replace the wine you if insurance is not requested by the customer.
6: Are you able to ship beer and spirits in addition to wine?
Unfortunately we are unable to ship beer and spirits through FedEx, however we can deliver them to you by van if you live within delivery range.
7: Does Passion Vines deliver in New Jersey by van, and if so what are the minimum requirements?
Yes, we can deliver anywhere in New Jersey by van.
Available locally, through out Central and Northern New Jersey, and New York City.
Delivery policies are as follows:
Somers Point, Linwood, Northfield, Ocean City, Longport, Margate, Ventnor – Free, minimum $60 purchase
Sea Isle, Pleasantville, Atlantic City, Mays Landing -- $10, minimum $60 purchase
Avalon, Stone Harbor, Wildwood, Cape May, Brigantine, Vineland, Millville--$20, minimum $100 purchase
Outside of these areas, please call for rates.
8: If I place an order today, when will it ship / be ready for pickup?
Orders placed today will normally ship or be ready for pickup within two business days, providing all items are in stock. All orders that are placed must be pulled in the order they were placed, to ensure that each customer gets the requested wine in proper order. You will be notified by email that your order is ready to be picked up or if it has shipped. If you place an order Thursday through Sunday however, we will use our discretion with regards to weather conditions. For example, the shipment will not go out until the following Monday to prevent it from being held in a storage facility over the weekend.
9: Do you have a retail store that I can visit?
Yes, we are conveniently located in the ACME shopping center in Somers Point New Jersey.
Somers Point Plaza
265 New Road
Somers Point NJ 08244
Toll Free: 877-270-VINE
10: Can I hold wine without payment?
Unfortunately no, all wine orders must be processed and billed the day they are placed in order to remove the item/s from our inventory.
11: Do you sell gift certificates?
Yes, we have gift certificates available in any denomination. Gift certificates are available for in-store use only at this time. We can mail gift certificates for you, however, they must be sent as a FedEx letter so they can be properly tracked and delivered since it is the same as sending cash in the mail. There is a $5 fee for the FedEx service.
12: How long am I able to hold wine at your location before it must ship out or be picked up?
There is a 30-day holding period for all orders. Because we operate in such a high volume, space in our warehouse is very limited. Orders that exceed the 30 day holding period are subject to a $20.00 storage fee calculated on a per case basis.
13: What are your store hours of operation?
Our retail store operates 7 days a week, 9am to10pm. Times are subject to change during holidays and inclement weather. 609.601.VINE or toll free at 877-270-VINE
14: What happens if no one is available to sign for my delivery?
There must be an adult of at least 21 years to sign for any delivery since the shipment contains alcohol. If no one is available when delivery is attempted, there will be two more attempts made on consecutive business days. At this point you can contact the shipper to make alternative shipping arrangements after the first attempt is made. Should delivery fail on all three attempts, the package will return to sender, and we must recharge shipping in order for the package(s) to be re-sent.
15: Are prices on the website the same as in the store?
Yes, prices are the same in-store and on the website. However, you must be a Rewards Member to receive our Sale prices.
16: Do you ship in extreme cold or hot temperatures?
We ship all year round. If you are aware of an extreme hot or cold spell from New Jersey to your area, please notify the order department that you wish to briefly delay shipment until the weather is more favorable. Please note that our shipping materials are resistant to hot and cold temperatures.
17: Does shipping via ground service guarantee a delivery date, and can I request a certain time that I am available?
By selecting ground service, this does not guarantee a delivery date, it is an approximation. For example, the normal transit time from New Jersey to New York is 1 business day, however there have been cases where it has taken 2 days. Therefore it is best to use the delivery schedule as, in this case, 1 to 2 days; be sure to give yourself ample time for delivery. As for time of day, we cannot guarantee a specific time of day.
18: How long does shipping take from New Jersey to where I am?
East coast, 1-3 business days
Midwest, 3-5 business days
West Coast, 5-7 business days
19: Can I make a mixed case, and how will that affect my 15% case discount?
The case discount takes effect when you select 12 or more bottles of non-sale items. Items that show a sale price are no longer available for a discount. If you select 6 sale items and 6 non-sale items (for example), you will receive the discount on the 6 non-sale items but not on the sale items.
20: Do you ship to a business address and/or a P.O. Box?
Yes, we do ship to a business address, which is advised if no one is at your home address to sign for the delivery. You must be sure to include the business/company name in the ship-to information to ensure that the package(s) are routed properly. We cannot, however, ship to P.O. Boxes under any circumstances.
21: Does an item being on the website guarantee the quantity that I am requesting on my order?
When you see an item on the website, that does not guarantee that we have, for example, 10 cases in stock. If we have two bottles on the shelf in our store, that item will show as being in stock. Should you order 12 bottles of something that we only have 2 bottles of on hand, we will notify you of this discrepancy by email.
22: Do you ship outside of the United States?
Currently we only ship within the United States.
23: What is required to pickup an order, and can I send someone else to pickup my order?
You will need at least one form of valid identification and the order confirmation number. If you are without those items, you may show the credit card that the order was billed to. You may have someone else pickup the order for you, but they will also need proper identification and the order number as well.